Sprint is one of the best jobs I have ever had the pleasure of working for. When first starting the job you are given an assortment of trainings and courses that will help increase the sales and customer service experience.
You learn a lot of the fundamentals used for understanding what you should offer certain customers and how you should tailor the experience to better fit their needs and lifestyle. There is plenty of room for promotion, in most cases after a proven track record of hitting an expected goal and exceeding it. Sprint maintains a competitive environment throughout the company, their deals beat out all other providers, whilst in store the employees have daily, weekly, and monthly contest. Either set by the company or the store management.
In one instance, there was an opportunity to win a car! Great company culture, very nurturing and supporting when it comes to business sales.
People stay in the company for lots of years because of the culture. Pay is great, made more money selling for Sprint than any other business sales job so far. Product and service is not the best in the industry, so it makes it tough sometimes in the job market, but it makes you think outside the box to create new solutions for new industries. Constant quota raises are becoming a regular occurrence, with the pending merger those are not to slow down unfortunately.
The current state of Sprint is in one word: terrified. Everyone is out for themselves(DM to Area Director) due to the pending merger. Everyone is freaking out over this merger and are doing everything they can to ensure that they don’t hit the chopping block.
In 10 months I was moved to 6 different stores to clean up the mess that was created by previous managers trying to hit our ridiculous quotas. Mind you, I had no issue doing this as this is my job, but I did it for no additional compensation and just for the additional experience.
But now that my time has come, I keep getting moved with no opportunity for myself other than cleaning up messes to make my DM and Area team look good. A typical day at work was dealing with customer escalations on plans they signed up for but we're withheld or mislead with information on. I learned how to play the game of selling, keeping tricks in my pocket to maximize the sale. My management were young and unable to take accountability.
Often gave their duties to the experienced sales representatives leaving me with less possibility to sell and build a clientele. Workplace was friendly with a lot of pressure to push products that are still in trial runs. Hardest part of the job was dealing with escalations on misquoted bills from other sales consultants eliminating my ability to sell.
Escalations are supposed to be handled by management but the management didn't like getting involved with escalations until the very end after it was dragged out. Most enjoyable part was getting families into plans maximizing their experience in the store.
Sprint was an amazing employer that offered fair compensation and realistic sales expectations. Despite having a structure to selling procedures, every day is something new and it is up to you to sell. There is disorganization in customer solutions that can ultimately lead to the cliche 'run around' and can be frustrating in sales when dealing with regular clients. Favoritism may occur in poor management as managerial pay revolves around team performance. Meetings can become repetitive and occasionally pointless as they feel forced and lack understanding from an employees perspective. Sprint does offer a very competitive commission structure that is self-motivating and fair. Poor management Will be advised to lie too customer’s for a sale and add add ons to your plan with no knowledge or permission,when setting up new customers so store and management can meet goals.